Privacy Policy

Last updated: July 1, 2026
Ezer Counseling (also known as Ezer Counseling, PLLC, Ezer Therapy, and ezertherapy.com) ("Ezer Counseling," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our free resources, contact us, subscribe to our newsletter, or schedule an appointment., 

If you have questions about this Privacy Policy or would like to request access to or deletion of information we maintain (where applicable), please contact us using the information in the “Contact Us” section below.

1) Information We Collect

We may collect the following types of information:

A) Information you provide to us

  • Newsletter signup: email address (and any preferences you choose to provide)
  • Contact form: name, email address, phone number (if provided), and the contents of your message
  • Assessments/quizzes: responses you submit through our free assessments (currently collected via Google Forms.)
B) Information collected automatically

When you visit our website, we may automatically collect certain information such as:
  • IP address
  • Device and browser type
  • Pages viewed and referring/exit pages
  • Date/time of access
We may use cookies and similar technologies to support website functionality and understand website usage.

2) Protected Health Information (PHI)

Our website is not intended for submitting sensitive clinical information.

If you become a client, clinical records and communications are managed through our electronic health record (EHR) system (currently Orchid) and are governed by our Notice of Privacy Practices (HIPAA).

3) How We Use Information

We may use information to:

  • Respond to inquiries and provide customer support
  • Provide access to free resources and assessments
  • Send newsletters and updates if you subscribe (you can unsubscribe at any time)
  • Schedule and manage appointments (including via third-party scheduling tools)
  • Maintain website security and prevent fraud
  • Improve the website and our services
  • Comply with legal obligations

4) How We Share Information

We do not sell your personal information.

We may share information with third parties only as needed to operate our business, such as:

  • Website and email providers (for example, hosting and email delivery)
  • Scheduling providers (for example, Google Calendar appointment scheduling)
  • Forms/assessment providers (for example, Google Forms)
  • EHR provider (Orchid) for client records and communications
  • Insurance and administrative platforms (for example, Alma)
  • Legal/compliance purposes when required by law

5) Cookies and Analytics

We may use cookies and similar technologies to operate the website and understand how visitors use it.

We currently use Google Analytics to help measure website traffic and usage trends. Google may collect information through cookies or similar technologies. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

6) Third-Party Tools (Google Workspace)

Ezer Counseling uses third-party tools (including Google Workspace services such as Gmail, Google Calendar, Google Meet, and Google Forms) for administrative, communication, scheduling, and free assessment/quiz functionality. These providers’ privacy and security practices are governed by their own policies and terms. Google Workspace HIPAA guidance. 

7) Data Retention

We retain information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8) Your Choices

  • Newsletter: You can unsubscribe at any time using the link in our emails.
  • Cookies: You can control cookies through your browser settings.

9) Security

We take reasonable administrative, technical, and physical measures to protect information. However, no method of transmission or storage is 100% secure.

10) Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices.

11) Children’s Privacy

This website is not intended for children under 18.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent changes.

13) Contact Us

Ezer Counseling
123 Street, Suite 600
Austin, TX, USA

Email: dana.sutter@ezertherapy.com
Phone/Text: (773) 892-1177
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